GE8077 TOTAL QUALITY MANAGEMENT MCQs

Anna University GE8077 Total Quality Management MCQs with answers.

GE8077 TOTAL QUALITY MANAGEMENT

UNIT I INTRODUCTION

Introduction - Need for quality - Evolution of quality - Definitions of quality - Dimensions of product

and service quality - Basic concepts of TQM - TQM Framework - Contributions of Deming, Juran

and Crosby - Barriers to TQM - Customer focus - Customer orientation, Customer satisfaction,

Customer complaints, Customer retention.

UNIT II TQM PRINCIPLES

Leadership - Quality Statements, Strategic quality planning, Quality Councils - Employee

involvement - Motivation, Empowerment, Team and Teamwork, Recognition and Reward,

Performance appraisal - Continuous process improvement - PDCA cycle, 5S, Kaizen - Supplier

partnership - Partnering, Supplier selection, Supplier Rating.

UNIT III TQM TOOLS AND TECHNIQUES I

The seven traditional tools of quality - New management tools - Six sigma: Concepts,

Methodology, applications to manufacturing, service sector including IT - Bench marking - Reason

to bench mark, Bench marking process - FMEA - Stages, Types.

UNIT IV TQM TOOLS AND TECHNIQUES II

Quality Circles - Cost of Quality - Quality Function Deployment (QFD) - Taguchi quality loss

function - TPM - Concepts, improvement needs - Performance measures.

UNIT V QUALITY MANAGEMENT SYSTEM

Introduction—Benefits of ISO Registration—ISO 9000 Series of Standards—Sector-Specific

Standards—AS 9100, TS16949 and TL 9000-- ISO 9001 Requirements—Implementation—

Documentation—Internal Audits—Registration- ENVIRONMENTAL MANAGEMENT SYSTEM:

Introduction—ISO 14000 Series Standards—Concepts of ISO 14001—Requirements of ISO

14001—Benefits of EMS.

MCQs:

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